Return, Refund & Cancellation Policy

Our Commitment to a Fair & Transparent Shopping Experience

Our Return Policy

At Emirates Electronics, we aim to provide our customers with quality products and a reliable shopping experience. We encourage customers to check their order and product carefully upon delivery.

Return requests may be accepted for products that are received damaged, defective, incorrect, or significantly different from the product ordered, subject to verification and the applicable product warranty or return conditions.

7-Day Money-Back Guarantee

At Emirates Electronics, we offer a 7-day money-back guarantee on eligible products. Customers may request a return within 7 days of receiving their order, subject to the applicable return conditions.

To qualify for a refund, the product must be returned in its original condition with its original packaging, accessories, manuals, warranty documents, and other items supplied with the order, where applicable.

Refunds are processed after the returned product has been received and inspected by our team. The refund method and processing time may depend on the original payment method and applicable banking or payment processing times.

Conditions for Returns

To be eligible for a return, the product should generally be in its original condition and accompanied by its original packaging, accessories, manuals, warranty documents, and other items supplied with the order.

Products that have been damaged due to misuse, negligence, improper installation, unauthorized repairs, accidents, or normal wear and tear may not be eligible for return.

Some products may be subject to specific manufacturer warranty or return conditions. Customers should contact us before returning any product so that our team can provide the appropriate instructions.

Damaged or Incorrect Products

If you receive a product that is damaged, defective, or different from the product you ordered, please contact us as soon as possible with your order details and clear photographs or videos showing the issue.

Our team will review the request and, where applicable, arrange an appropriate resolution such as replacement, repair, or refund depending on the nature of the issue and product availability.

Refund Policy

Where a refund is approved, the refund amount and method will depend on the circumstances of the order, the original payment method, and the applicable return conditions.

Refunds will generally be processed after the returned product has been received and inspected by our team. The time required for the refund to appear in the customer’s account may vary depending on the payment method or financial institution.

Where a product is returned because of a verified issue attributable to Emirates Electronics, applicable delivery charges may be considered as part of the resolution.

Order Cancellation

Customers may request cancellation of an order before the order has been dispatched.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

To request cancellation, please contact our customer support team as soon as possible and provide your order details.

Non-Returnable Situations

A return or refund may not be accepted where a product has been damaged after delivery due to misuse, negligence, accidental damage, unauthorized modification or repair, improper installation, or failure to follow the manufacturer’s instructions.

Products may also be subject to specific manufacturer warranty terms or other applicable conditions.

How to Contact Us

To request a return, refund, replacement, or cancellation, please contact us with your order number and relevant details.

Phone: 0339-2009000
Email: info@emirateselectronics.pk

Our team will review your request and guide you through the applicable process.